sulabh swatchh bharat

Saturday, 26-May-2018

SDMC Complaint Redressal

New Delhi| With the aim of grievance redressal, the South Delhi Municipal Corporation (SDMC) has launched a toll free number regarding civic amenities.

SDMC Mayor Shyam Sharma launched the toll free number, 1800111140, and the call centre for receiving the complaints.

"SDMC had been keen to establish a well-oiled mechanism for redressal of grievances related to its amenities and it is committed to resolve the complaints of the users as per their satisfaction at the earliest," he said.

The complaints lodged by the people will be forwarded to the SDMC officials concerned and a token number will be generated which will be communicated to the complainant instantly.

Status of the grievance will be shown to the complainant on logging on the grievance portal and entering the token number. The complainant can also ring the call centre to check its status, he said.

The call centre will function on all seven days of the week from 9 AM to 5.30 PM. Senior-most officials of the civic body will monitor the operations of the call centre.

If the complaints are resolved at senior most level, a redressal confirmation will be sent to the complainant otherwise the complaint will be automatically forwarded to the nodal officer and further to the grievance officer concerned for necessary action.